Responsible Gambling

What Is Responsible Gambling?

Responsible gambling at Shambala Casino means treating gaming as a form of entertainment, rather than a source of income. This approach encourages players to set limits and maintain control over their gaming habits. Problematic signs include:

• Increasing bet sizes to chase losses
• Gambling beyond affordable means
• Neglecting personal or professional responsibilities
• Feeling anxious or distressed about gambling

These warning signs indicate that the player may be developing problem gaming behavior, which can lead to financial difficulties, strained relationships, and overall well-being issues.

Tools to Stay in Control

To help our players stay in control of their gaming habits, we offer the following tools:

• Deposit Limits: Set limits on how much you deposit into your account per day/week/month.
• Wagering Limits: Establish maximum bets for each game or session to avoid excessive losses.
• Session Time Limits: Limit the amount of time spent gaming in a single session to maintain balance.
• Reality Checks: Regular reminders about spending and gaming habits to ensure they align with personal goals.
• Loss Limits: Set maximum loss thresholds for each game or session to prevent significant financial damage.
• Self-Exclusion Options: Temporarily or permanently exclude yourself from accessing your account for a set period, ideal for those struggling with problem gaming behavior.

These tools are designed to empower players to manage their gaming habits and maintain control over their finances.

How to Request Limits or Exclusion

If you feel the need to request limits or self-exclude from your account, please follow these steps:

1. Log in to your Shambala Casino account.
2. Go to the "Account Settings" section.
3. Click on "Responsible Gaming" and select the tool or option you wish to apply (deposit limit, wagering limit, etc.).
4. Choose the duration for which you want to apply the limit (day/week/month).

Alternatively, you can contact our support team via live chat or email, and they will guide you through the process.

Support for Problem Gambling

If you or someone you know is struggling with problem gambling, it's essential to seek help. We encourage all players to prioritize their well-being and acknowledge when gaming stops being enjoyable. Look out for these warning signs:

• Chasing losses
• Borrowing money to gamble
• Lying about gambling habits
• Neglecting other areas of life

Protecting Minors

We take protecting minors very seriously. Underage gambling is strictly prohibited at Shambala Casino, and we employ robust age verification methods to ensure that all players are above the minimum legal age for gaming in their jurisdiction.

To further protect children, we recommend using parental control software to restrict access to online gaming platforms from home devices.