Privacy Policy

Purpose of the Privacy Policy

The purpose of this policy is to inform you about your rights regarding your data and how we handle your personal information. By using our services, you agree to these terms, which explain what we do with your data.

Scope of Application

This Privacy Policy applies to all users of our platform, including those who access it through our website or mobile app. Using our services implies that you consent to the practices described in this policy.

Consent Clause

By using our site and services, you consent to the processing of your personal data as described in this Privacy Policy. We will only process your data for the purposes outlined below.

Data We Collect

We collect various types of data, including:

• Personal Information: name, email address, date of birth, address, etc.
• Account Info: username, password, payment details
• Technical Data: device information, IP address, browser type, cookies
• Usage Data: site activity, login logs, game interactions

How We Use Your Data

We use your data for the following purposes:

• Creating and managing accounts
• Processing deposits and withdrawals
• Providing customer support
• Bonus eligibility and responsible gambling monitoring
• Improving the site and personalizing the user experience
• Fulfilling legal and regulatory obligations

Cookies and Tracking

Cookies are small text files stored on your device. We use them to:

• Essential Cookies: to enable basic functionality, such as logging in or making deposits
• Analytics Cookies: to understand how users interact with our site, improving user experience
• Marketing Cookies: to tailor advertising based on user behavior

You can manage or disable cookies by adjusting your browser settings.

Legal Basis for Processing

We process your data under the following grounds:

• Contractual necessity: to provide services and maintain accounts
• Legal obligations: to comply with regulations and laws
• Legitimate interests: to improve our site and services, and protect against fraud
• User consent: when you opt-in to receive marketing communications or enable cookies

Data Sharing and Disclosure

We may share your data with:

• Payment processors to facilitate transactions
• Gaming providers for bonus eligibility and responsible gambling monitoring
• Law enforcement agencies as required by law

Personal data is not sold to third parties. We will disclose data where necessary to comply with legal obligations.

Data Storage and Retention

We store personal data securely for a reasonable period, considering factors such as:

• Contractual requirements: storing data for the duration of your account
• Regulatory obligations: retaining data for as long as required by law
• Legitimate interests: storing data to improve our services

Security Measures

To protect your data, we implement:

• SSL encryption to secure online transactions
• Access controls and authentication processes to limit unauthorized access
• Monitoring systems to detect and prevent cyber threats

Your Rights

Under data protection laws, you have the right to:

• Access, update, or delete your data
• Withdraw consent or object to processing
• Contact us to exercise these rights

International Data Transfers

We may transfer personal data outside your country or EEA, using Standard Contractual Clauses as necessary.

Third-Party Services

External links or services have their own privacy policies. Shambala Casino is not responsible for external content.

Policy Updates

This Privacy Policy may be updated. We will notify you of changes and inform you how to continue using our services if you accept the new terms.

Contact us with any questions or concerns about this policy.